Refund policy

Store Store/Return Policy

Due to products are handmade.  All store credit/returns/exchanges for handmade goods are decided on a case-by-case basis. I want you to be thrilled with your purchase & will do what I can to help you be happy.

Store Credit/returns/exchanges for other items can be arranged by e-mailing rexandbandon@gmail.com.

Items are entitled to be credited or returned based on complaint. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a credit. Buyer must take into account the description of the item before requesting a credit. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund of credit.

Complaints/Comments/Concerns

Any complaints (comments/concerns) about items may be sent to rexandbandon@gmail.com. There is no guarantee of a resolution, but again, I'll do my best. 

Custom Orders

I love being able to create a unique, personal item for customers and friends. If you are looking to buy a custom made item, contact me at rexandbandon@gmail.com and we can chat about what you're looking for. 

Fees will be applied for item that requires pattern / sample making before proceeding to final products.  Fees will be vary depending of the hours required and details of the products.

Please note, when I make a custom item it may take some time (one to two weeks) to find the best materials and to make your item perfect. Please allow extra time on production and delivery of custom orders.