RETURN/REFUND POLICY

Refund/Return Policy

Due to all products are handmade.  All refunds/returns/exchanges for pet and human handmade goods are decided on a case-by-case basis. I want you to be thrilled with your purchase & will do what I can to help you be happy.  All refund is decided, it will be issued as store credit only for all future purchases.

Refunds/returns/exchanges for all items can be arranged by e-mailing rexandbandon@gmail.com.

Items are entitled to be store credit or returned based on complaint. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a store credit. Buyer must take into account the description of the item before requesting a store credit. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for store credit.

Complaints/Comments/Concerns

Any complaints (comments/concerns) about items may be sent to rexandbandon@gmail.com.  We will do our best to resolve the issue.